1 reviews | Active since Feb 2017

08 Feb 2017, 15:51

Disgusting service

<p>My phone got ****** in December and i went to the Cell C store to get the claims documents faxed to C Surance. Ever since they constantly cant pick up my claim then they picked up one insurance poliy when there are 2! </p> <p>when you call the Centre you on hold for 30 mins to then have your call dropped </p> <p> </p> <p>Its now going on to be 2 months an stil no feedback at all</p> <p> </p> <p>This is what *** service we get but to debit us and offer the service they are too quick to respond to get back good service is more frustrating than anything else </p> <p> </p> <p>the lady Nancy charging me based on my husbands insurance policy when there are two which im sure they can see sincing they are debiting for two! how long does it take to sort it out!</p> <p> </p> <p>Im shocked honestly i have tried thrice today to call in with failed results </p>

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Replies (3)
Cell C
Cell C's reply08 Feb 2017, 15:56
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply09 Feb 2017, 13:15
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

's update27 Feb 2017, 09:30
Reviewer Update

Cellc I have now paid the excess amount and have yet to recieve feedback

The lady that deals with my claim is unrerachable, I need my handset immediately

I am awaiting response

thank you