DISGUSTING SERVICE

<p>I have a contract with Cell C. My debits are deducted on the 26th of each month, and on the 15th of each month my airtime is loaded. I did not receive my airtime for January 2017 and contacted their call centre on Friday 20/01/2017 to query this. I was advised that they were able to see that the airtime was not loaded, and that they had logged a query, and I would be contacted within two days. This morning (Tuesday 24/01/2017) I once again contacted the call centre and was advised that my airtime had been loaded! I advised them that it had not and they advised that would call me back today. I have just contacted the call centre again (at 15h20) and was advised that my query had been logged to the Upgrades Department and not Customer Care. I was then transferred to Customer Care who advised me that my airtime HAD NOT been loaded and that they would get someone to give me a call. Everytime I call I receive different information, and have yet to have anyone get back to me or load my airtime. My debits go through every month with no issue and I find this ********* that they are not accountable for this. I have paid the premium and am therefore entitled to the airtime.</p>