MM
Monita M

1 reviews | Active since Jan 2017

11 Jan 2017, 19:51

Disgusting Service

<p>I am so disgusted with the service from Cell C store in N1 City</p> <p>my contract phone was ****** on the 23rd Dec, i went into the store on the 24th Dec to block my sim and blacklist the phone, i called in the next week and the phone was still not block or black listed. i then returned the following week to request the ITC ref number for my insurance claim apparently it cannot be done on the weekend then i was assisted by Marius from the N1 city store he advised he would call me back on monday the 9th by 12 the afternoon, i did not recieve any call back, i then called again the tuesday the 10th gave my contact number and email adress......i.m still waiting the incompotence is pathetic!!!!!!!!!!!!</p>

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Replies (2)
Cell C
Cell C's reply12 Jan 2017, 07:16
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Jan 2017, 10:58
Official

Mpho confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,