DISGUSTING POOR SERVICE

Very disappointed by the service received from Cell C, on the 26th November an upgrade was done on two of my numbers. I realized that it was incorrect and requested an upgrade reversal on the 27th November. Cellphones were sent back on the 30th November, I have been on the phone daily with Cell C from the 30th November querying the reversal, I have spoken to countless people from upgrades, cancellations and follow ups even after many escalations to date no one at Cell C is able to assist. To top it all off on the 9th December I spoke to Musima from follow ups she advised me that she did not know nor did the team leader know how long this process will take to finalize this cancellation. She than refuses to put me through to a team leader or manager to get proper feedback and still has the nerve to tell me to follow up myself with the courier company. Eventually was transferred to a "so called" team leader by the name of Andile who advised me that this process takes 7 working days. I than advised her that it is 7 working days and she promised to call me back, 12/10 at 8:33 and I am yet to get this call. Cell C staff are insufficiently trained, are *********** and have no idea what goes on in the call center. I am disgusted at the way clients are treated and looking at the number of poor reviews here many clients are feeling the same. CELL C WHEN WILL YOU TAKE YOUR CLIENTS SERIOUS? I have missed out on the BLACK FRIDAY upgrade special due to this incompetence and was assured according to this reference number *** I will still get this upgrade special. CELL C PLEASE SORT OUT YOUR MESS!!!!!!! HOW DIFFICULT CAN IT BE TO REVERSE AN UPGRADE