nL
nwabisa L

1 reviews | Active since Mar 2014

12 Jan 2017, 10:36

disgusting helpdesk

<p>nwabisa Luthuli</p> <p> ********** 663</p> <p> </p> <p> </p> <p>i called Monday to upgrade- th e lady i spoke said she would call back to finalise-SHE DID not, I recieved sms with OTP... Tuesday I call the lady i spoke to tells me there s no upgrade on the system for me someone may had deleted it, promised to call back and she also DID NOT </p> <p> </p> <p>Wednesday icall i was assisted by a rude guy who even treatned to cut the call cause i kept asking questions. he said i couldnt upgrade cause i owe emergency airtime,then after because of my credit score, then later tells me i cant upgrade to what i wanted cause its not available yet its on the brochure!! </p>

0
Replies (4)
Cell C
Cell C's reply12 Jan 2017, 10:40
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Jan 2017, 12:53
Official

Please be advised that Skhumbuzo has escalated your complaint for further assistance.

Regards
Cell C | PN

Best regards,

nL
nwabisa L's update12 Jan 2017, 15:16
Reviewer Update

hi.

when can I expect ay response with my issue???

Cell C
Cell C's reply13 Jan 2017, 15:11
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,