Disgusting/ Disappointing service

I Got the Cell C router in Febuary of 2023, the promotion said, that I will pay R350, for two calendar months, the first month which is Febuary I paid R225.00 this was pro rated which made sense since I Started using the product on the 10th February and the following month which was March, I paid the R350 which was the promotion they had, now in April they charged me for the full amount which was at the time R699, which then I asked your promotion said I'd pay 350 for two calendar months, they said February was your first month I stated that I started during the month of February which was not a full calendar month, your promotion specifically said two calendar months now how is me starting during a month and suddenly it is calculated as a calendar month? I was not given an answer instead I was told that it counts which I did not undeIrstand because a calendar month is from the 1st day of that month till the last day. I also found out that they bill in-advance and I found that out when I was billed twice in one month. now today the 8th of may, My internet has been down contact the customer service which is Cell C to find the issue, they could not answer me telling me that they need to get InTouch with open serve to find out the issue, it has been over 4 hours, I called in three time no one could tell me what the issue was instead I was told that it take two working days for remote assistance and three to five working days for a technician to come to my home to check the issue. their service is useless they could not even tell ne what the issue is instead they do not know all they do know is that you should wait five working days for it to be resolved, it is as if they do not communicate with Openserve at all. I have had to stick with it because I need this service because I work from home. when considering fiber please do research Cell C needs to upgrade their service delivery. not being able to tell your customers what the issue is, is a problem. Also every time you call and speak to an Agent they all tell you different things, it is as if they are finding their way and have no idea how to resolve a problem.