DISGUSTING CUSTOMER SERVICES

<p>Let’s start in October 2015: I phoned Cell C's GetMore Rewards Program to cancel their services. Not only for some odd reason I have to give them 1 month of notice, but also they will phone me after the months notice is up to confirm the cancellation. THAT NEVER HAPPENED!!! It's not only until January 2016 that I've noticed that Cell C is still billing me on the GetMore programme. So yet I had to use my time to phone them again to cancel the service. After that it was finally cancelled in January 2016. It also showed on my bill that the service was cancelled because I was not being billed.</p> <p>My Cell C contract was renewed with Cell C on 5 April 2016. So they've send me my bill for Apr 2016. I was being charged with GetMore from 5 Apr 2016 and I was also being billed for May 2016 for the GetMore service.</p> <p>This is what I had done so far:</p> <p>I phoned GetMore to ask if the service was activated again, in which they responded that my service was cancelled in Jan 2016 and was NOT ACTIVATED ON 5 APR 2016 WHEN MY CONTRACT WAS RENEWED!!!!</p> <p>I was told that there will be an e-mail send to the manager to request a refund for the services and I will be phoned back when it is approved. I’M STILL WAITING FOR THAT PHONE CALL.</p> <p>Next I phoned Cell C on their customer service nr. 140 on 14 May 2016 to left a voice note to open a case. CASE NR: ***.</p> <p>The following Monday, 16 May 2016, I phoned to follow up on the case and requested a phone back from the person handling my case. I was also told that it takes 2 business days to complete a case.</p> <p>That Thursday,19 May 2016, I phoned again to request this person to phone me back again. Nothing...</p> <p>It was not until that following Monday, 23 May 2016, that I’ve received an SMS saying that I’ve received a voicemail from 140. After that this person phoned my work nr but we’ve got disconnected before talking. Then I’ve received another SMS saying that I’ve got another voicemail from 140. Both times when 140 phoned me, my phone didn’t ring at all. I only received a SMS saying that I’ve got a voicemail. Then I also received a SMS saying that they tried to phone me regarding my case and that I should phone 140 for further information.</p> <p>Which I did: They’ve closed Case: *** because I could not be reached. That was the outcome of this case. No other information regarding my problem was shown on the system. It didn’t take him 2 business days to phone me. It took 1 week. 1 week that I had to wait for Cell C to phone me back that ended up my phone not to ring with no feedback whatsoever regarding my case. BUT IT’S CLOSED.</p> <p>Now this is the best part about the whole situation: I was told that I to open up a new case!!!! Which I didn’t at first. I’ve requested to be phoned again by that person that was busy with my case and I’ve also given them an additional cell phone number to be contacted on. And yes it wasn’t a Cell C nr. STILL NO PHONE CALL.</p> <p>On 24 May 2016 I’ve phoned Cell C AGAIN. I told the operator my problem AGAIN. She e-mailed the person AGAIN. And she opened a new CASE NR: *** for me.</p> <p>It’s 30 May 2016. 4 Business days. No Phone call. Cell C officially debit ordered my account. THEY’VE TAKEN MONEY FROM MY ACCOUNT FOR A SERVICE THAT’S NOT ACTIVATED.</p> <p>I’ve been a customer with Cell C for 4 years now. I’ve never given them any problems. I’ve never had a late payment. Why am I being treated so poorly? I don’t see myself doing anymore business with Cell C in the future.</p>