DISGUSTING CUSTOMER SERVICES #2!!

<p>Back in August 2015 I was called by Getmore to opt in for their service. I was like okay cool lets do this. # months went by and I have not made use of the service and thought about cancellation. On the initial call I have recieved, I was advised by the call centre agent that there is a 1 month cancellation procedure. Anyway, Long story short..<br />I then opted out in January and lost my sim (I take responsibility for that) and whilst they were trying to reach me there was no avail. I then called in again and told them to contact me on my other number and they confirmed this end of Feb. In April, I then went to Cellc in Canal walk and spoke to a employee Melissa that assisted me with the cancelltion. She then called the head office and they confirmed that my cancellation would take effect end of May. </p> <p> </p> <p><br />End of May came, I was being billed with the f* Getmore service again. I was persistent in going to get this dam service terminated but no one could help me. I was promised a refund and told that "A manager would get in touch with me" (Keep in mind that this is last year June). And to date? I am still waiting for the manager to get in touch with me. </p> <p> </p> <p><br />The months went by up until last month April 2016 where I went to the Cellc store in Kenilworth centre and threw up a storm after i WAS STILL BEING BILLED!!!. I was told by Roshana that the service was cancelled on the "Getmore" system but was still reflecting on "Cellc's " system and I would need to get in touch with Getmore for I dont a f* know why. She then called the headoffice and confirmed that my payment method would no longer be Debit order (where Getmore can bill me), but to Cash payment where I would only pay the R399 for my contract as GEtmore and Cellc are not the same company apparently. </p> <p>End of THIS month(Yesterday), I walked into Cellc to pay my contract of R399 and saw my bill at nearly R500!!!. I Told Roshana that im not paying this as she PROMISED me last month this would not happen!. And with the nonchalant tone in her voice she told me "No, this month is your last payment month as it is one month cancellation. You dont need to pay if you dont want to, they will just suspend your sim".</p> <p> </p> <p><br />I am a STUDENT that has to be sucked dry of his minimum income over a service that has not been used EVER! and cancelled for more than a year every month. Yet, I am still being charged!. The lack of service and care that is shown from Cellc? What a flippen joke..Surprised you able to get a 4G network running but cant provide proper customer service.</p> <p> </p> <p><br />I have received the ref numbers below if anyone can please assist:</p> <p>Complaint: ***</p> <p>Refund: ***</p> <p> </p> <p><br />Spoke to Kamogelo and Naomi at Getmore who confirmed the cancelltion. Naomi confirmed about 3 months ago and Kamogelo last month.</p> <p> </p> <p><br />Your assistance will be HIGHLY appreciated</p>