GN
Gerda N
1 reviews | Active since Nov 2020
03 Dec 2022, 06:51
Disgusting customer service
Cell C fibre, since end of August I have had issues with my account, I have numerous emails sent with no reply. You service is horrible in fact there is no customer service at all. Shame on you!
Helpful (0)
Replies (3)0
Replies (3)GN
Gerda N's updateReviewer Update
03 Dec 2022, 08:57I upgraded my fibre account in August.
No debit order taken off , I enquired.
September no debit order off I raised it again, nothing. October no debit order. November you finally got it right, oops no you didn't cause the amount you asvised you will be taken off my account was incorrect and the debit order was returned. I then had to phone your office and make a Manuel payment on your app.
I have sent emails all I get is your ticket has been closed.
Cell C you honestly have to take care of your customers. The service we receive is **********
No debit order taken off , I enquired.
September no debit order off I raised it again, nothing. October no debit order. November you finally got it right, oops no you didn't cause the amount you asvised you will be taken off my account was incorrect and the debit order was returned. I then had to phone your office and make a Manuel payment on your app.
I have sent emails all I get is your ticket has been closed.
Cell C you honestly have to take care of your customers. The service we receive is **********
GN
Gerda N's update03 Dec 2022, 08:57
Reviewer Update
I upgraded my fibre account in August.
No debit order taken off , I enquired.
September no debit order off I raised it again, nothing. October no debit order. November you finally got it right, oops no you didn't cause the amount you asvised you will be taken off my account was incorrect and the debit order was returned. I then had to phone your office and make a Manuel payment on your app.
I have sent emails all I get is your ticket has been closed.
Cell C you honestly have to take care of your customers. The service we receive is **********
No debit order taken off , I enquired.
September no debit order off I raised it again, nothing. October no debit order. November you finally got it right, oops no you didn't cause the amount you asvised you will be taken off my account was incorrect and the debit order was returned. I then had to phone your office and make a Manuel payment on your app.
I have sent emails all I get is your ticket has been closed.
Cell C you honestly have to take care of your customers. The service we receive is **********
GN
Gerda N's updateReviewer Update
03 Dec 2022, 09:25Yes it's linked to my ID
GD0622-H489
GD0622-H489
GN
Gerda N's update03 Dec 2022, 09:25
Reviewer Update
Yes it's linked to my ID
GD0622-H489
GD0622-H489
Cell C's replyOfficial
03 Dec 2022, 09:28Kindly be advised that we have escalated your query to our team and one of our consultants will contact you to further assist. Regards
^TM
^TM
Cell C's reply03 Dec 2022, 09:28
Official
Kindly be advised that we have escalated your query to our team and one of our consultants will contact you to further assist. Regards
^TM
^TM