DISGUSTING CUSTOMER SERVICE

I submitted a insurance claim in January. The day when I submitted the claim to Shannon the consultant I told him "I don't expect you to call me every day with a update, but please do let me know when the claim has been submitted' Yes I will he claimed!February month came and still no feedback what so ever, I went to the store (Having to use my spare time to assist him on how to do his job probably) when I got to the store on the 26th of Feb and asked Shannon how far my claim was? he looked at me as if I was speaking Dutch to him and then for him to tell me to wait his currently busy with THREE OTHER CUSTOMERS, already I was highly ****ed and his reply was ' I did submit the claim, when I "followed up on it my call got dropped" Really no how pathetic for a damn sales consultant then Shanice took off. My claim was approved and sent through to the store with my access fee.Payment was made and sent to the store on the 05th of March once again unfortunately Shannon answered and his words were 'It takes 24hrs for the POP to be allocated. There after I heard nothing from him let alone the Manager of the store (Yolande) when I went to the store once again using my flippen petrol my free time I must go and follow up with a bunch of *********** supposed to be customer service people. According to Shannon he did follow up on the device and it takes between 7-14 working days but couldn't contact me because he was busy?????!!!!!LOL wt the heck! Thank God I kept my cool in that store. The Manager contacted me on Monday saying my device is not yet in the store, she will get back to me before Friday Today is Thursday and heard nothing from her I once again had to follow up with up them and for some other reason it's every time my "Luck" that Shannon answers the phone!!!! All he said was he will have a look for me and get back to me and that was just after 10H00 this morning, it is now 15H28 and Shannon is still busy calling me. This is utterly Disgusting for SALES people to go on like this IF THEY MUST CONNECT YOU FOR A CONTRACT THEN THEY ON THERE BEST!QUERIES AND DECENT CUSTOMER SERVICE?! FLIPPEN DISGUSTING! I will not refer any one to that store, I don't care how cheap or "Better deals" they have but I will never refer anyone to them! I would rather go to Vodacom/Telkom there I know for sure I will receive the customer service a retail consultant should offer!