DISGUSTING customer service
I have been trying to get a cancellation confirmation letter and a paid up letter from Cell C for almost 2 weeks now. I have spoken to numerous people, and logged numerous calls and to date no letter. I am URGENTLY needing the paid up letter and Cell C just does not give a damn.
I struggled to get the contract cancelled too and because of the incompetence of some of your employees, I have now got a very bad credit score with the bureau too.
I NEED the paid up letter TODAY!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
27 Feb 2019, 12:20Hi Tarryn B
We apologize for the inconvenience caused.
Do you perhaps, have a reference number that we can use to follow up on?
^NT
We apologize for the inconvenience caused.
Do you perhaps, have a reference number that we can use to follow up on?
^NT
Best regards,
Cell C's reply27 Feb 2019, 12:20
Official
Hi Tarryn B
We apologize for the inconvenience caused.
Do you perhaps, have a reference number that we can use to follow up on?
^NT
We apologize for the inconvenience caused.
Do you perhaps, have a reference number that we can use to follow up on?
^NT
Best regards,
's updateReviewer Update
28 Feb 2019, 08:07Hi,
Its ********** 142.
I have never felt so helpless due to the absolute lack of response from Cell. I really need this letter today, I cannot wait any longer!!
's update28 Feb 2019, 08:07
Reviewer Update
Hi,
Its ********** 142.
I have never felt so helpless due to the absolute lack of response from Cell. I really need this letter today, I cannot wait any longer!!
's updateReviewer Update
28 Feb 2019, 08:16I also cannot call you either because I've used all my airtime to try and get someone to help me, everyone promises to get back to me and yet no one does.
Payment reflected in your account last week Wednesday already but it seems like rocket science to get a simple letter, confirming my contract has been paid up and cancelled.
's update28 Feb 2019, 08:16
Reviewer Update
I also cannot call you either because I've used all my airtime to try and get someone to help me, everyone promises to get back to me and yet no one does.
Payment reflected in your account last week Wednesday already but it seems like rocket science to get a simple letter, confirming my contract has been paid up and cancelled.
's updateReviewer Update
04 Mar 2019, 11:12My husband had to go to your offices in Waterfall Campus and demand to speak to a manager in order to get this issue resolved. Your call centre agents are absolutely not responsive, your processes are definitely not customer centric and your overall customer service is non existent.
's update04 Mar 2019, 11:12
Reviewer Update
My husband had to go to your offices in Waterfall Campus and demand to speak to a manager in order to get this issue resolved. Your call centre agents are absolutely not responsive, your processes are definitely not customer centric and your overall customer service is non existent.