DISGUSTING CUSTOMER SERVICE

<p>I took out a 2nd Cell C contract and the phone was delivered, i used the phone for about 2 days and it lost network. I called the the call centre and they advised me that i should go the the nearest Cell C outlet and ask them to test it for me which I did. With my petrol i went to Cell C Sandton only to be told that they have their own way of working (processes) and i should call Cell C Repairs centre and ask them to pick up the phone as i got it online and they dont deal with online purchase it was on a Saturday, i had to wait for Monday as they were closed. On Monday i called the call centre and eventually my phone was picked up by RAM and was provide with a ***, i then went on to ask the agent i was speaking what i should include in the package she said everything as it was a newphone including the simcard as it might happen that i might need to get a simcard which i did so. Today i got my phone back and when i checked the package there was no simcard, i called and spoke to Rodeall who didnt give a damn about my issue, and told me straight out that i must go do a simswop. I want Cell C to listen to all my call recordings as this is the information i got from their repairs department agent, why should I have to pay R143 for a simswap when i was instructed to put in the simcard back in the packet. I regret taking up this contract it has been nothing but torture, your agents are rude and they dont care about customers, i want that simcard back im not going to pay R143 for the wrong information i got from you guys. You are *********** your customers!!!!!!!</p>