DISGUSTING CUSTOMER SERVICE

I've been a loyal customer at Cell C for more than 10yrs. On the 29 of March 2023, I received a call from a Cell C agent, promising me a discount on my contract not realizing that they have offered me new Sim card contracts. On the 31 March 2023 I received three Sim cards, immediately called customer service and I was told that it's a new contract of three Sim cards them I told them to cancel the contract immediately. On Sat 1st April, I called customer service they log a call, and they send SMS with ref number. On Monday 3rd April I called again customer service, and I was told they are busy with investigate and listening to the call, few days later I received a call and I was told the contracts were cancelled, I asked the person that called me what must I do with the Sim cards, and he said I must throw they away they have already blocked them and finance will deal with debit order payment.

On the 25 April a debit order of R1662.98 went through my account which include the cancelled contracts, my debit order every month is R767.99. I called customer service but the person that I spoke to did not understand what I was trying to tell her, on the system they see that the contracts were cancelled but did not know why I charged for them. then I decide to reverse the payment and make a manual payment of R780.00.

On Tuesday 2nd May I received SMS that I must pay R882.98 or make payment arrangement with customer service, I called them, the agent did not help me at all, it looks like she does not know what to say to me or how to help me and she told me to call and speak to another agent assistance, I tried but no lucky at all.

On Sat 6 May I received a call from the collection department, and I was told to settle the outstanding balance. I explained my problem and I was told call and log a call with customer service so that they can credit my account, I tied calling but received no help. I called again in the morning of 8 May 23. I spoke to three agents but no one was willing help me. This afternoon (8 May 2023) around 5pm when I wanted to make a call, I got a message that my services are suspended, I must call customer service for further assistance. The funny thing I can't call customer service because the services are also suspended.

I think as a customer I should be able to call customer service for assistance, but that service is also suspended so I can't call them too. I'm punished for someone who did not do her or his job. Cell C must tell me what to do now, I must pay for the service that I did not use? I think it's time to move from Cell C to other service providers.