1 reviews | Active since Jul 2016

30 Nov 2016, 15:34

Disgusting customer service

<p>Once again cell c has failed at the customer care/service side of their business, after I stated my case on hello peter with regards to a issue they were quick to pick up the phone trying to resolve the issue having 3 diifrent agents call me all stating something diffrent, 1 being a guy called patrick who drove me to a point where I used excessive profanity in the office , but to get straight to it, cell c debits R787.35 from my account without me knowing what its for as our contract agreement states R130 a month in which they sent me 2 sim cards that I profusely told them I did not want as I wanted the benifits sent to my current number which they failed to.do and instead put it on 2 sim cards( the cards I did not want) and after being told I could have my benifits set to my current number I left the 2 sim cards I DID NIT WANT IN THE BOX THE PHONE CAME WITH and now somebody has taken them and has been using them making the amount debited a total of R787.35,no correct me if im wrong but this matter could have been sorted a long time ago had they sent me statements like all companys you have accounts with do and I could have picked up that theres something fishy as I am not using THE SIM CARDS I DID NOT WANT , and things would not have had to go this way, I will leave saying that I am disappointed in the poor service And I will no longer support cell c and have them ***** another cent from me</p>

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Replies (1)
Cell C
Cell C's reply30 Nov 2016, 16:00
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,