1 reviews | Active since Nov 2013
DISGUSTING COMPLAINTS RESOLUTION
This is my third complaint on the same issue on the Hello Peter platform, this is actually getting tiring. I initially wrote about a phone that was sent for repairs and wasn't tested before being handed back to me, TWICE. I took up the contract in February, it is now June and I've only been in possession of the device for a month. I was contacted by Mpho Ndlovu who promised that I would not get billed for the month of May but on Saturday the 30th, the Cell C debit order went off from my account.<br> I sent Mpho 3 emails last week to call me after I'd taken the phone to the store for the third time, he called me on Tuesday and that's the last I heard from him. The complaint resolution process is as despicable, one would think Cell C would move quickly to resolve their incompetence but instead it gets better and better each time.<br> The least you could do is offer me a phone in the meantime that I can use while you pretend to \speedily"resolve the matter.<br> If you're going to resolve my matter"
Thank you for posting to us.
A follow up request has been sent to Mpho and feedback will be provided. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
A follow up request has been sent to Mpho and feedback will be provided. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
