SP
Shantal P

1 reviews | Active since Nov 2015

09 Nov 2015, 11:42

DISGUSTING CLIENT SERVICE

I had three cell contracts with CELL C, i had cancelled one cellphone contract and CELL C had sent me confirmation of this and now i have been told after I had to investigate and call 20 000 times, they still have not cancelled this contract then they say that i upgraded this contract but i did no such thing off which they have a recording stating that i upgraded another line and not the one i had cancelled, hence they also blocked mu other two line which i have paid for and now cannot use, I have been fighting this for years now and I am at loss for words, I will never get calls back or replies to emails. CUSTOMER SERVICE SUCKS AT CELL C... i AM OUTRAGED AS TO HOW A SIMPLE QUERY WAS NOT SORTED OUT IMM. its a matter of a simple credit and move on,Cell c had even handed me over for this. I don't know what more to do. <br> <br> <br>

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Replies (1)
Cell C
Cell C's reply09 Nov 2015, 11:58
Official
Hello Bones1980,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,