Disgusting CellC service
This morning on a Sunday morning. I get ab sms not a call nothing from cell C that my cancelation request was successfully and my contract is now canceled. I mean what the hell is happening. I did not request anything. My last payment was 19 days ago. What is wrong with you people. If I loose my cell no because of this you have done now I will be very upset
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
19 Sept 2021, 21:44Hi Lonjé
Thank you for contacting us.
The matter will be investigated and rectified. Please send us your alternative contact number.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please send us your alternative contact number.
^NT
Best regards,
Cell C's reply19 Sept 2021, 21:44
Official
Hi Lonjé
Thank you for contacting us.
The matter will be investigated and rectified. Please send us your alternative contact number.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Please send us your alternative contact number.
^NT
Best regards,
's updateReviewer Update
20 Sept 2021, 08:07I do not have an alternative number this has been my number for 10 years. I'm very very scared. My parents can't reach me nothing. I did communicate throughout with a lady that I lost my job earlier this year but as soon as I started working again I started paying. I'm very very upset and stressed 😢
's update20 Sept 2021, 08:07
Reviewer Update
I do not have an alternative number this has been my number for 10 years. I'm very very scared. My parents can't reach me nothing. I did communicate throughout with a lady that I lost my job earlier this year but as soon as I started working again I started paying. I'm very very upset and stressed 😢
Cell C's replyOfficial
20 Sept 2021, 09:23Hi,
Thank you.
We have referred your query to our support team for assistance.
We will revert with feedback.
^YM
Thank you.
We have referred your query to our support team for assistance.
We will revert with feedback.
^YM
Best regards,
Cell C's reply20 Sept 2021, 09:23
Official
Hi,
Thank you.
We have referred your query to our support team for assistance.
We will revert with feedback.
^YM
Thank you.
We have referred your query to our support team for assistance.
We will revert with feedback.
^YM
Best regards,
's updateReviewer Update
20 Sept 2021, 13:43PLEASE HELP ME I VE HAD THIS NUMBER FOR 10 YEARS. I DID NOT ASK FOR MY CONTRACT RO BE CANCELLED. UNTIL NOW NO ONE HAVE REACHED OUT TO ME. HELPED ME OF ASSISTED ME. WHEN I PHONE CELL C THEY JUST SAY SORRY PERMANENTLY DEACTIVATED. I CANNOT LOOSE THIS NUMBER. I HAVE NO ALTERNATIVE NUMBERS. WHY WILL YOU CANCEL MY ACCOUNT WHEN I PAY MONTHLY.
's update20 Sept 2021, 13:43
Reviewer Update
PLEASE HELP ME I VE HAD THIS NUMBER FOR 10 YEARS. I DID NOT ASK FOR MY CONTRACT RO BE CANCELLED. UNTIL NOW NO ONE HAVE REACHED OUT TO ME. HELPED ME OF ASSISTED ME. WHEN I PHONE CELL C THEY JUST SAY SORRY PERMANENTLY DEACTIVATED. I CANNOT LOOSE THIS NUMBER. I HAVE NO ALTERNATIVE NUMBERS. WHY WILL YOU CANCEL MY ACCOUNT WHEN I PAY MONTHLY.
's updateReviewer Update
21 Sept 2021, 02:14It is noe Tuesday. No email, whatsapp, call nothing you said you will rectify the situation. Everything I owe I linked to this number. No one can reach me. If I get in a car accident I can't contact anyone. How can you just permanently cancel my contract. Do you have an email stating that's what I want or s voice record. I had to spend 40 min on the phone yesterday and none of you're so call help line consultants could assist me. I'm in the middle of my contract paying off my arrears. I don't know what to do
's update21 Sept 2021, 02:14
Reviewer Update
It is noe Tuesday. No email, whatsapp, call nothing you said you will rectify the situation. Everything I owe I linked to this number. No one can reach me. If I get in a car accident I can't contact anyone. How can you just permanently cancel my contract. Do you have an email stating that's what I want or s voice record. I had to spend 40 min on the phone yesterday and none of you're so call help line consultants could assist me. I'm in the middle of my contract paying off my arrears. I don't know what to do
Cell C's replyOfficial
21 Sept 2021, 08:24Hi,
Your query has been escalated.
We will assist.
^YM
Your query has been escalated.
We will assist.
^YM
Best regards,
Cell C's reply21 Sept 2021, 08:24
Official
Hi,
Your query has been escalated.
We will assist.
^YM
Your query has been escalated.
We will assist.
^YM
Best regards,
's updateReviewer Update
21 Sept 2021, 12:28Good day
Thank you the reply.
Please let me know how this mistake happen
Will it be able to rectified. Will I have to be without my number and a cell c contract forever. Just some feedback. I'm a nervous wreck and I scared.
Thank you the reply.
Please let me know how this mistake happen
Will it be able to rectified. Will I have to be without my number and a cell c contract forever. Just some feedback. I'm a nervous wreck and I scared.
's update21 Sept 2021, 12:28
Reviewer Update
Good day
Thank you the reply.
Please let me know how this mistake happen
Will it be able to rectified. Will I have to be without my number and a cell c contract forever. Just some feedback. I'm a nervous wreck and I scared.
Thank you the reply.
Please let me know how this mistake happen
Will it be able to rectified. Will I have to be without my number and a cell c contract forever. Just some feedback. I'm a nervous wreck and I scared.
's updateReviewer Update
22 Sept 2021, 06:17It is now Wednesday. No one phoned me. Helped me or switched my phone on or are you just going to leave it. Just 1 customer of many its her problem let he sort it out. This s the worst service ever ever ever.
's update22 Sept 2021, 06:17
Reviewer Update
It is now Wednesday. No one phoned me. Helped me or switched my phone on or are you just going to leave it. Just 1 customer of many its her problem let he sort it out. This s the worst service ever ever ever.