gC
gareth C
1 reviews | Active since Oct 2009
23 Jun 2021, 11:30
Disgusting Cell C customer care..
27 May 2021 I took a prepaid data contract out with Cell C.. for about 3 days I had wonderful speeds reaching 98mbps on their Lte network..I was very happy.. then the problems started... day 4 or so signal fell down to less than 1mbps and has been like that up until today... I have sent about 8 emails and nobody has contacted me.. I have also called in and all they say is its the MTN tower so they are talking with MTN.... I have since also got a MTN data contract and surprise I'm getting 80mbps+ constantly all from the exact same tower..MTN was also called by me and asked if there was anything wrong with the tower in my area that they let CellC use.. within a few hours they called back and said all was 100%.. so now I call Cell C again and they tell me its a problem on MTN side...
This is disgusting service.. I paid R370.00 for data..I paid R1600.00 for a CellC router and I can barely post this message on this site... I understand problems do happen but stop blaming the other people that tell me all is 100% good. I am disgusted with the way Cell C is handling this...where is the customer service and the follow-up or even just a call to tell me to go fly a kite...I dont care... all I want is to know is someone is being honest and really looking into things... but after 3 weeks now I have the same attitude...I DON'T CARE......Basically I have wasted R2k on Cell C and could kiss that money goodbye...
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
23 Jun 2021, 13:17Good day Gareth
Thank you for contacting us with your query.
Please send us a private message with your ID number.
We will look into it.
^YM
Thank you for contacting us with your query.
Please send us a private message with your ID number.
We will look into it.
^YM
Best regards,
Cell C's reply23 Jun 2021, 13:17
Official
Good day Gareth
Thank you for contacting us with your query.
Please send us a private message with your ID number.
We will look into it.
^YM
Thank you for contacting us with your query.
Please send us a private message with your ID number.
We will look into it.
^YM
Best regards,
gC
gareth C's updateReviewer Update
23 Jun 2021, 14:20How many more messages directly to Cell C do I have to send? Why do I get a reply on this site within a few hours but when directly with Cell C nothing for 3 weeks accept the reply saying you received my mail...
gC
gareth C's update23 Jun 2021, 14:20
Reviewer Update
How many more messages directly to Cell C do I have to send? Why do I get a reply on this site within a few hours but when directly with Cell C nothing for 3 weeks accept the reply saying you received my mail...
gC
gareth C's updateReviewer Update
23 Jun 2021, 14:36Tower nr 12127 is the MTN tower that is in my area.. you are more than welcome to contact them and ask if anything is wrong with it.. I have done the work CellC was supposed to do to find out what is happening with the bad signal.. if it was bad before and MTN was also bad then I can understand... but to go from 98 mbps to 1mbps after I paid good money for an LTE service...
Send me an email address so I can send time stamped tests from 27 May until now so you can see..
I even bought another router to test if the router was not faulty and its the same... I also went and bought an omni LTE Antenna yesterday and fitted it today and its helped to het me from less than 1 to about 2.5mbps which is still not LTE speeds that are promised by CellC.. I am not looking to get lightning fast internet but atleast something that can be used...even a 20 to 25mbps would be acceptable for the money I have spent.
Send me an email address so I can send time stamped tests from 27 May until now so you can see..
I even bought another router to test if the router was not faulty and its the same... I also went and bought an omni LTE Antenna yesterday and fitted it today and its helped to het me from less than 1 to about 2.5mbps which is still not LTE speeds that are promised by CellC.. I am not looking to get lightning fast internet but atleast something that can be used...even a 20 to 25mbps would be acceptable for the money I have spent.
gC
gareth C's update23 Jun 2021, 14:36
Reviewer Update
Tower nr 12127 is the MTN tower that is in my area.. you are more than welcome to contact them and ask if anything is wrong with it.. I have done the work CellC was supposed to do to find out what is happening with the bad signal.. if it was bad before and MTN was also bad then I can understand... but to go from 98 mbps to 1mbps after I paid good money for an LTE service...
Send me an email address so I can send time stamped tests from 27 May until now so you can see..
I even bought another router to test if the router was not faulty and its the same... I also went and bought an omni LTE Antenna yesterday and fitted it today and its helped to het me from less than 1 to about 2.5mbps which is still not LTE speeds that are promised by CellC.. I am not looking to get lightning fast internet but atleast something that can be used...even a 20 to 25mbps would be acceptable for the money I have spent.
Send me an email address so I can send time stamped tests from 27 May until now so you can see..
I even bought another router to test if the router was not faulty and its the same... I also went and bought an omni LTE Antenna yesterday and fitted it today and its helped to het me from less than 1 to about 2.5mbps which is still not LTE speeds that are promised by CellC.. I am not looking to get lightning fast internet but atleast something that can be used...even a 20 to 25mbps would be acceptable for the money I have spent.
gC
gareth C's updateReviewer Update
23 Jun 2021, 14:37My ID nr ***
gC
gareth C's update23 Jun 2021, 14:37
Reviewer Update
My ID nr ***
Cell C's replyOfficial
23 Jun 2021, 15:08Kindly await our call for further assistance.
^YM
^YM
Best regards,
Cell C's reply23 Jun 2021, 15:08
Official
Kindly await our call for further assistance.
^YM
^YM
Best regards,
gC
gareth C's updateReviewer Update
23 Jun 2021, 15:47On what nr are you going to call as my cellc nr is in a router and is a data only card
gC
gareth C's update23 Jun 2021, 15:47
Reviewer Update
On what nr are you going to call as my cellc nr is in a router and is a data only card
Cell C's replyOfficial
23 Jun 2021, 20:52Can we reach you on number ***?
^NZ
^NZ
Best regards,
Cell C's reply23 Jun 2021, 20:52
Official
Can we reach you on number ***?
^NZ
^NZ
Best regards,
gC
gareth C's updateReviewer Update
23 Jun 2021, 21:05Yes. That is correct.. but please call in the morning at around 8 or so.. thank you
gC
gareth C's update23 Jun 2021, 21:05
Reviewer Update
Yes. That is correct.. but please call in the morning at around 8 or so.. thank you
gC
gareth C's updateReviewer Update
29 Jun 2021, 13:44A week later and still no call.. Do you people care what we think or say? It seems not.. If this is not sorted I will Not be using your services ever again.. I have spent hard earned money to use your services that are not up to par...
gC
gareth C's update29 Jun 2021, 13:44
Reviewer Update
A week later and still no call.. Do you people care what we think or say? It seems not.. If this is not sorted I will Not be using your services ever again.. I have spent hard earned money to use your services that are not up to par...