Disgusting call center experience

I had the most disgusting experience ever with CellC today. On the 16/07/24 I went to CellC in Blue route Mall to change my bank details from FNB to Capitec. The person in store told me my debit order will go off on my FNB account this month because its mid month already but it never went off yet and today is the 30th already. Normally it goes off the 28th.

I called CellC and got through to someone. Verfied myself and was transferred to a lady in customer care and verified myself again. The agent I spoke to sounded like a new person reading from a script. After I gave her my query she said her system is loading then mumbled and just said "Thank you for calling customer care , goodbye" and dropped the call. Her accent was difficult to understand. The mic was close to her mouth , could barely hear what she was saying. Sounded as if she wanted to eat the mic the way it was close to her mouth. She never assisted me. Didn't bother to explain why my debit order never went off or evens offered further assistance.

CellC should recruit better agents than put people with no customer service experience on calls. I work in a call center as well and know what is expected. There was no empathy displayed besides saying sorry like a robot and rapping on the call. No first call resolution.

Disgusting. Couldn't evens complete the survey for feedback because she dropped. I sent a email as well and no response yet.