Disgusting behaviour of agents and management

I had an call phone contract with Cell C and I called the contact centre for information on getting my account up to date and I was told different things by people who work for the same company and I was give a reference to make a payment to and after that I tried calling back to get clearance letter for two days now I have been calling in no what wants to help me even right I have been transferred to a manager who is on the line but not speaking to the line is client this really what customers go through to get helped by people who really don’t care about helping customers