Disgusting behaviour

I went to cell C store in Kenilworth to do a simple swap as my current SIM was too hold and my new phone was not accepting it and I wanted to keep my original number, the agent Asma approached and like all sales agents asked if she could help me I explained to her the situation and told sorry she can't help me I should call the customer care line because their printer is broken what a joke what is happening to simple customer service to help with simple general enquiries the agent Asma should also attend customer service training and not be seated in a relaxed position not interested and try to see how else to assist customers if the printer is out of order at the time not sure where the manager was at the time maybe on a smoke break because nobody was making an effort to assist I was the only customer in the store. So many people out there that is willing to work.