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ML
Monde L

1 reviews | Active since Mar 2011

04 Feb 2026, 16:24

Disgusting behavior during call back.

It's been enough of a battle trying to get quotes for tablets for the business I work for. I submitted a call back from the cell c web page. A few calls were missed as I was not in the office. When I eventually got a call with both parties present. I'm met with someone talking to someone in the background, clearly with food in her mouth. Completely unaware I have answered the phone. I repeatedly said hello into the phone and the woman on the other side just kept talking to her friend or whoever it was on the other side. She just remained totally oblivious to the fact that I had answered the call.

I have the recording of the call since this was a business line she called. Too bad I never took the reference number down as I assumed it would be emailed to me.

0
Replies (3)
Cell C
Cell C's reply04 Feb 2026, 16:38
Official
Dear  Monde Lilford,

Thank you for sharing your experience with us. We sincerely apologize for the unprofessional interaction you encountered during the call back. This is not the level of service we aim to provide, and we understand how frustrating this must have been - especially when you were trying to obtain quotes for your organization.

We would like to assist you further and ensure you receive the correct information as quickly as possible.

To help us proceed, could you kindly confirm the following:
  • Do you still require assistance with applying for the tablets?
  • Is the application intended for a business account or a personal account?

Once we have this information, we will route your request to the correct team and ensure you receive a prompt follow‑up.

You are welcome to share your contact details or the number we called so that we can trace the interaction and ensure proper feedback is provided.

Thank you again for bringing this to our attention—we appreciate the opportunity to rectify the matter.

Kind regards,
Cell C | TM 


Best regards,

ML
Monde L's update05 Feb 2026, 15:30
Reviewer Update
Hi

You can contact me on *** or at ***

The incoming call in question was from 08145 at 16:07 on 4 February to the number mentioned above.

To add, I went to the store at Menlyn Shopping center in Pretoria to request a quote in person (5 February). It was difficult, but I was told I would receive a quote. 
I spoke to a Katlego at one of the cubicles who was polite and friendly, but he had to confirm with his manager if he could send me the quote for the 12 Tablets.  
I have not received any quote as of yet.  
Cell C
Cell C's reply05 Feb 2026, 15:59
Official
Dear Monde Lilford,

Thank you for reaching out to Cell C.

We sincerely appreciate your response and for providing your contact details. We apologize for the inconvenience and frustration you have experienced, both during the call back and your visit to the Menlyn Shopping Centre store. We also appreciate you highlighting the positive interaction with Katlego, as well as the challenges you faced in obtaining the quote.

We understand the importance of receiving a timely quote for the 12 tablets and would like to ensure this matter is resolved promptly. To proceed, we will:

• Trace the call from 084145 on 4 February at 16:07 to investigate the earlier interaction
• Follow up with the Menlyn store team and Katlego to expedite the requested quote
• Ensure that the quote is sent to your email address at ***
as soon as possible

We appreciate your patience and the opportunity to rectify this matter. Please be assured that we have asked our support team to investigate this matter urgently. You can expect a follow-up once the quote has been processed.

Thank you again for bringing this to our attention. Your feedback is valuable in helping us improve our service.

Regards,
Cell C | PMa

Best regards,