Disgusting attitude and unhelpful service

I am utterly disgusted by the horrible service I received from a call centre agent at 09h51 today.

She had a bad attitude and kept cutting me off. I tried explaining to her that I've been to 2 cell c stores in which both assistants gave me varying instructions as to the contract cancellation procedure. I explained to her that the second guy I spoke to at Tygervalley explained that if I make a cancellation payment and it does not reflect before the first Feb, I'd get billed at the end of Feb again. I explained to this assistant that the guy at Canal Walk told me to wait until the first so that the process would be smoother and I'd end up paying less towards the cancellation fee.

After explaining this to the agent, she rudely cut me off saying that if the payment does not reflect by today at 18h00, I'll incure costs at the end of Feb again - after I've already made my cancellation payment yesterday! I told the agent that it's not fair to let me pay at the end of Feb again when it's the sales assistant from Canal Walk who gave me the wrong information! The agent, again, cut me off saying in a rude and condescending tone "if the payment does not reflect by 18h00 today, you will be liable to pay at the end of Feb". The more I explained to this rude agent, the more she kept repeating that same obnoxious line. I was so angry that she was speaking to me like I was stupid that I ended the call.

Why am I liable to pay when cell c has untrained and useless staff?????

What's the point of having assistants when they know NOTHING??? I urge the team leader of this agent to go back to the recording of our conversation and that she be disciplined accordingly!