DISGUSTING and PATHETIC "Service"

It seems like the only way to get a response from Cell C is to leave them a negative review on HP.

We have been trying to change the account name from my Father's name, who passed away SEVEN months ago, into my mother's name and it is proving impossible. The only thing we are trying to do is change the name, the banking details etc are staying exactly the same, the only thing that is changing is the name so that we can actually make changes to the account, like I don't know, SOMETHING AS SIMPLE AS A SIM SWAP!!!! We are currently sitting with no Sim card for one of the accounts, which Cell C are HAPPILY taking money for each and every month from guess where??? The bank account which we aren't trying to change!!!

Something as ridiculous as changing the NAME on an account is taking almost a year??

If this issue is not resolved TODAY, as I am at my wits end, I WILL be putting a stop on the debit order. Good luck then trying to get your money for the 3 contracts, and going after a dead man in order to do so :)