Disgusting and *********** call centre agents

I called customer service on 22/12/2019 and spoke to Kholeka for amount of 15minutes and 51seconds She shut the call down in my ear whilst the call was still ongoing never logged my complain of data missing nothing then i called back again speaking to Amanda Tobazani asking both of them to speak to a team leader supervisor or manager on duty bith of them said that no1 is available to assist me with my complaint according to Amanda Nokuphula Sihlangu is the teamleader on duty and wasnt able to assist. I want you to know that kholeka has to be disciplined for incompetence. Then i asked for head office number to lay the complaint and i was given this number by Amanda *** but the regional head office number is ***, so now my Question is are they misleading the clients on purpose and lying all the time? I am very disgusted with Kholeka's actions all your calls are recorded so i need to know who kholeka is coz Amanda Tobazani said that there is no such person by that name working for cellc but i just came off a call with Kholeka i need the recording pulled and action taken against kholeka if not we will have to look at further public media assisting with this matter