Disgusting Account Mismanagement

When my account moved from Greencom to Cell C Fibre, the accounts loaded were utterly incorrect.

It has been 90 days since the account issue was raised with regards to the movement, and with no feedback over the last 60 days, my account is still reflecting incorrectly, even after being directly instructed from Greencom to correct their books on the Wednesday, March 14, 2018 5:56:32 PM.

It is also my unfortunate experience that when Greencom sold out to Cell C Fibre that not only did the Fibre services degrade at an unbelievable rate from a solid 100mb line to nothing more than a 70mb line (Even though all that changed was the provider), but a complete and total disregard for any account management has occured and services that were provided have been lost.

Such Services that were provided from Greencom not able to be provided at all by Cell C include by not limited to static IP addresses with no cost at Greencom, Cell C unfortunately has no ability to provide such a service and you end up not getting the same services that you paid for simply because another company acquired the account. I am in discussions with the CPA over this matter however, as all services that were previously provided should have been met by the new account holders being Cell C.

The experience with Cell C Fibre is nothing short of absolutely disgusting, after the best service and lines from Greencom, and unfortunately it is starting to get to the point where legalities may have to occur over the disgusting account management from Cell C and the loss of provided services after the account acquisition.