ES
Eileen S
1 reviews | Active since May 2019
16 May 2019, 11:50
disgusting
So I received my new phone on 17 April 2019 – Very excited as this is my first contact with Cell C. Did my app online and then Rumandi from Cell C contacted me and we did the app over the phone.
To this day my number has not been ported, I can’t use the phone, they gave me 3 sim cards telling me I will have to see which one works. I phoned porting department and spoke to the manager Micheal who could not even assist me! I’ve been to the Cell C store in Alberton city where Patience COULD NOT EVEN HELP ME!! I have sent 30 emails to Cell C to cancel this contract because I now have to pay for something I cannot use! Not even one reply or phone call regarding the emails. Your customer service is disgusting!
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Replies (3)
Cell C's replyOfficial
16 May 2019, 13:26We apologies for the frustrations you have experienced. Our team will be in touch to ensure that the matter is resolved. Do expect a call.
Regards
DA
Regards
DA
Best regards,
Cell C's reply16 May 2019, 13:26
Official
We apologies for the frustrations you have experienced. Our team will be in touch to ensure that the matter is resolved. Do expect a call.
Regards
DA
Regards
DA
Best regards,
ES
Eileen S's updateReviewer Update
16 May 2019, 13:30Yes, i'm sure you guys will contact me.... will probably only phone me once i cancel the debit order!!!!!!
ES
Eileen S's update16 May 2019, 13:30
Reviewer Update
Yes, i'm sure you guys will contact me.... will probably only phone me once i cancel the debit order!!!!!!
Cell C's replyOfficial
20 May 2019, 09:00Palesa has been assigned to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Best regards,
Cell C's reply20 May 2019, 09:00
Official
Palesa has been assigned to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Best regards,