Disgusting

Cell c’s service is appalling to say the least

So I posted a review not so long ago about my dissatisfaction with cell c and me leaving the network

Now today I walked into a cell c store at clear water mall to obviously cancel my contract with them and I’m told by yonela that the system is down and should call the service center to get the amount I need to pay to have my contract cancelled and that was done and I got the amount and went and paid it with no hesitation and came back with the proof of payment and a request to cancel was processed and after receiving an sms confirming my contract to be cancelled yonela calls me to confirm this yet again but this time also tells me that I will be debited agen at the end of this month as a “cancellation” fee ? and my question to her is then what the hell did I then just pay and why was it not explained prior to my paying that amount that there will be additional charges for whatever this is a huge inconvenience to me as I cancelled this thing so that I don’t have debit orders running at the end of feb but no all she could tell me was that she used her own data to assist and the customer services guy was the one who didn’t tell me what was gonna happen like they don’t both work for the same company.

So after she hung up on me I called the servicing department where I was sent from pillar to post until I got to an even more *********** princess xulu who tells me she can’t view the details of my cancelled contract because the number in question is now a prepaid number and I need to contact their legal department which conveniently doesn’t operate on weekends.

So they can’t help me because they couldn’t help me efficiently enough the first time and ***** me the client once again

??????????????????????????????????????????????????????

Bravo Cell c brilliant brace

you are superstars at giving second rate service and swindling money from people

And the idiot you gonna send to contact me like you did the last time had better have his facts straight and be ready to resolve this problem and deal with the *********** staff they employ and pay on a monthly basis.

This is disgusting