kG
khalid G

1 reviews | Active since Jun 2017

01 Sept 2018, 12:01

Disgusting!!!

Disgusting service at cell c gateway... Loyal customer of cell c gateway for decades....totally disgusted with the unprofessional service...booked my s8 for repairs on the 31.08.2018 ,Mr Deon assisted to take the phone in for repairs...said he couldnt get a reference number for me,said he would email me the details,no replacement phone was given to me either. It is the 01 September 2018 at 12pm ....to date he has made no contact with me,neither has he messaged or emailed me. Numerous calls made to the store in Gateway,nobody bothers to answer the phone. Total disgust to Cell C....supporting their business is such a shame...not anymore

0
Replies (2)
Cell C
Cell C's reply03 Sept 2018, 07:19
Official

Good morning Khalid

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to assist. Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply04 Sept 2018, 11:56
Official

As per feedback, the reference number has been SMSed by Danielle as she could not get hold of you on your contact number.

Regards

Cell C | PN

Best regards,