DISGUSTED WITH YOUR CUSTOMER SERVICE!!!!! CANCELLING YOUR CONTRACT!!!!!

After being a client for over 10 yrs, i am forced to cancel my contract with CELLC. My phone bills were always over R1000 a month, i had 2 contracts with CELLC, after the terrible service i received, i cancelled the open-line contract. CELLC couldnt be bothered with this because they had received over thousands already!! Because i was forced to cancel i made an arrangement to pay the settlement off as i saw fit, after all, CELLC inconvenienced me, i did so, paid religiously, only to find that no one bothered following up on this or sending me statements regarding this!! i still kept the one contract and renewed the contract every 2 yrs! On trying to upgrade now, they're telling me that because of "MY BAD DEBT" they will not renew my contract!!!???? Had any of the decision makers gone in to check where all this went wrong, they would have addressed the fact that due to the BAD SERVICE i received, i cancelled and not because of my BAD DEBT!!! I called the call centre, spoke to 2 "Supervisors", numerous consultants, wasting my time trying to figure out how its my fault and NO ONE AT CELLC is prepared to take accountability for IT!! As far as i am concerned, i am not the one who needs to ask for statements when you should be sending it!! YOU ARE QUICK TO STOP OR SUSPEND LINES DUE TO NON-PAYMENT, BUT WHEN THE CLIENT ENQUIRES ABOUT THE LACK OF SERVICE DELIVERY, INCREASES WITHOUT NOTIFICATION, GETTING A SUPERVISOR TO CALL BACK REGARDING AN ISSUE, ARE YOU NOWHERE CLOSE TO GETTING IT DONE AT THE SAME SPEED YOU CANCEL A LINE!!! The only other time you are quick with a response or GOING THE EXTRA MILE FOR THE CLIENT, IS WHEN YOU ARE ON HELLO PETER!!!! I am utterly disgusted at the way WE AS THE CLIENT, WHO PAYS ALOT OF MONEY FOR YOUR PATHETIC SERVICE, gets treated and we have to accept things the way they are, or the outcome of our concerns!!