Disgusted with the so called service by Cell C

I have two contracts with Cell C. When I took out the second contract as a birthday present for my Fiance, we requested that his existing MTN number be ported to his new cell c phone. The employee then for some reason gave my Fiance's number to me, my number was gone and my Fiance was sitting with the new unwanted cell c number. It took 3 hours the next day of me sitting at the Cell C store to sort it out. It was finally sorted, or so I thought. Cell c then went on to deduct two amounts of R250 off my account end of February and end of March...so I had to pay for their employee's mistake. Cell C the bridge has ackonowledged it was their fault, but two months later, 40 different consultants later nothing has been done and everyone says they'll get back to me within 24 hours...still waiting. R500 is a lot of money and it's disgusting that nothing has been done. Im honestly considering reporting this to the Consumer Ombudsman!! I have never defaulted on one of my contracts, but this is the service I get in return. They were on time to take their debit orders off, but here I am, the fool, waiting two months for some response. Still waiting for a call from Regina at Cell C, Two weeks...