DISGUSTED WITH THE LACK OF SERVICE WITH CELL C

I have a HUAWEI 3g ****le modem that I got with my contract with MWEB and it has a Cell C sim in it. It has stopped working so I phoned MWEB (cos they seem to have closed down all their walk in stores) and I was told that I have to take the modem to any Cell C shop and get a technician to reload the software onto the modem. (Quick job I would think). On Saturday 12 Aug I went to Northgate to getthe modem sorted out. I was told there are no technicians there they must book it in and it will take 7 working days. REALLY 7 days to load software. I decided I would go during the week may be technicians work at the shops during the week. So today 17 Aug I went to Cresta. I was told there are no technicians there either and they must book it in and it will take 21 working days to fix. REALLY now it is 21 days. I just gave up and thought that I should just book it in. This is were it gets worse. The woman behind the counter tells me that she cannot book it in only her admin manager can do that. She then tells me I must wait for her as she is not there. Ok I say when will she be there. I dont know says the woman, she hasnt come into work yet. The time is 1015am. This is absolutely disgusting. What are people surposed to do. Just wait in the hope that she comes to work sometime.