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Paul A

1 reviews | Active since Aug 2023

30 Jun 2025, 20:57

Disgusted with so call Cell C "Customer Care"

Absolutely Disgusted with Cell C. Worst Service Ever

I called Cell C SEVEN to TEN TIMES today and not once did I get real help. Instead, I was put through the most ridiculous “security” questions I’ve ever heard in my life. One of them? “Did you work at Arunachellams?” That’s my surname, not a company! What kind of backward logic is that? How do you expect someone to answer a question that makes zero sense?! I was completely dumbfounded, is this a joke or are your agents actually trained to ask nonsense?

To make matters worse, I ended up paying R300 for a SIM swap, way more than I should have, all because of your team’s complete lack of competence. I was misinformed, sent in circles, and treated like I was the issue while your systems and staff failed to do the basics.

Cell C, your service is HORRIFIC. Absolutely unacceptable. I feel ******, unheard, and beyond frustrated. Your systems are outdated, your staff is undertrained, and your processes are a complete circus. I will be moving to another provider and telling everyone I know to avoid Cell C like the plague.

Get it together. Because right now, your company is a joke.

0
Replies (13)
Cell C
Cell C's reply30 Jun 2025, 21:13
Official
Dear Paul Arunachellam,

Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to deliver.

Please accept our apologies for the confusion and the inconvenience caused during your interactions with our team. We understand how upsetting this experience has been, and we take your concerns seriously.

We have escalated your complaint to our support team for urgent investigation and feedback. A consultant will be in touch to address your concerns directly and ensure the matter is resolved.

Thank you for your patience while we work on correcting this.

Kind regards,
Cell C | GM
PA
Paul A's update01 Jul 2025, 10:12
Reviewer Update
So I promptly received a call from Cell C this morning trying to comfort me for my horrible experience with them. They acknowledge that the treatment i got was degrading and disrespectful. Unfortunately that is all from their side for now.

Cell C - you have pushed me to an extent whereby I am willing to challenge you in Court on the purpose of RICA and the FICA bill. Both of these have failed you due to your outdated and *********** systems. I "failed" your systems questions 7 times online and 4 times in store.

Your staff do not posses the relevant qualifications, competencies and emotional intelligence to handle people that pay your bills. Not one decent human being was available to override the system (not online and no in store) that is ridiculous. Today I am told that my number cannot be cancelled because I missed yesterdays deadline...what utter *******.

So here is what I require - nothing more nothing less

1. I want my contract *** to be terminated with immediate effect - meaning that i will not pay the bill at the end of July 2025.

2. I want a full refund of R230 that was charged yesterday at the store for 2 sim swaps after being totally humiliated.

I do not need anything else, except this.

PA
Paul A's update01 Jul 2025, 11:36
Reviewer Update
Besides ending ***, which you will do anyway - I am requesting it be done 30 June 2025. I am not paying the bill on 31 July 2025

please do not move this to a private reply until it is completely resolved
Cell C
Cell C's reply01 Jul 2025, 11:44
Official
Dear Paul Arunachellam,

Please be assured that our team is currently investigating the matter. As part of the process, they will be reviewing all relevant call recordings to fully understand the situation and ensure it is resolved correctly.

We understand the importance of resolving this openly, and your concerns will remain visible and addressed until the issue is fully resolved.

Thank you for your continued patience.

Regards,
Cell C | CW
PA
Paul A's update01 Jul 2025, 21:09
Reviewer Update
So Cell C continue to proves not to care about their customers. Its 21h09 and i still have their priority list. This is proof that they do not care about thier customers complaints.

Cell C
Cell C's reply02 Jul 2025, 07:51
Official
Dear Paul Arunachellam,

We sincerely apologize for the ongoing frustration this situation has caused. 

Please rest assured that your concerns are being taken seriously, and the matter is still under active investigation by our team. You will be provided with an update as soon as possible.

Regards,
Cell C | GN
PA
Paul A's update02 Jul 2025, 10:50
Reviewer Update
So I got a call from Cell C this morning, with nothing positive to add except sticking to their *********** responses.

If you are reading this - please take note there are more than 47000 reviews done on Cell C over the past 12 mounts. 45000 of these reviews have got a rating of between 1 and 1.5 with an overall average of 1.38. 0 people have said they are likely to refer Cell C to other.

Please do not fall into this trap. They are excellent when signing you up - it will take an average of 30minutes to have you connected buuuut then try sim swapping, upgrading and cancelling. Then yuo will see the ghosts of Christmas past.

FOOL ME ONCE, SHAME ON ME, FOOL ME MORE THAN ONCE - SHAME ON YOU

SHAME ON YOU CELL C.

Check their ratings out.
https://www.hellopeter.com/cell-c


PA
Paul A's update02 Jul 2025, 10:53
Reviewer Update
can you believe this - i just got a text from cell c to rate their service😂🤣😂🤣
PA
Paul A's update02 Jul 2025, 13:20
Reviewer Update
I pity the ones who know about your poor policies and still go with you deplorable service.

I envy the ones who warned me yet i did not listen.
PA
Paul A's update02 Jul 2025, 13:21
Reviewer Update
Can't wait to port my 3 sims to MTN
Cell C
Cell C's reply02 Jul 2025, 13:27
Official
Good day

We’re truly sorry to hear how disappointed you are.  We appreciate your honesty and the time you took to share your feedback. 

Cell C | DA
PA
Paul A's update02 Jul 2025, 13:36
Reviewer Update
No you are not sorry, you are a drone who lost 1 client with 3 contracts after 30 odd years.
Cell C
Cell C's reply02 Jul 2025, 13:40
Official
We hear you, and we’re genuinely sorry that your experience with us has led to this decision — especially after such a long relationship. 

We understand your frustration and regret that we couldn’t meet your expectations this time. 

Cell C | DA