Disgusted with lack of knowledge from CC

2 years ago i was offered a Red Bull mobile sim card & was advised by your branch in fourways mall to take the above mentioned package for benefits provided. Since June 2015 i have been trying to revert back to a normal tariff plan with no luck,ii was advised to do a sim swap which i did twice then advised to visit a store to change my tariff.I was advised at the store that i am unable to change my plan unless i change my number. As a business owner this is not an option. I have now realized that consultants have zero knowledge of processes &would rather advise me to change my service provider rather than finding a solution to my problem. Its clear that CellC is a low end provider which explains the constant publicity in the media. I still wait for the call promised by Team Leader Amu which after a 32min call with the call centre promised that my call will be returned.i even called the CC for a 2nd time to speak to Amu who was resolving a client query yet has not assisted me on my query.understandable why CellC ***gy backs on high end service providers as they have incompetant employees which would rather advise to change service providers than resolve an issue.