1 reviews | Active since Dec 2020
Disgusted with Cell C service.
I have raised my queries with Cell C on so many occasions, posted a complaint on Hello Peter and I am not receiving any solutions from Cell C. Each step of the way Cell C has shown me how many times that they can mess up (1. Incorrect credit information; 2. Incorrect delivery address – in another province!, 3. Failure to collect the devices from the incorrect address as soon as it was brought to their attention; 4. Failure to include the second device (Samsung A3 Core), 5. Failure to inform the courier company to go the correct address to collect the devices from the first address that it was initially incorrectly delivered to; 6. Complete lack of service, professionalism and any sense of duty to resolve their many errors; 7. Lack of any sort of customer service.) and seemingly get away with their behavior. I feel like Cell C has the opinion that there no consequences for their actions/lack of service/incorrect billing towards me as I am just an ordinary South African citizen and not a large millionaire corporation. It is a truly upsetting experience for me.
Thank you for bringing this to our attention.
We’re sorry you had a bad experience.
Please expect a call from our support team in order to find resolutions.
^YM
Thank you for bringing this to our attention.
We’re sorry you had a bad experience.
Please expect a call from our support team in order to find resolutions.
^YM
I find it quite amusing that you can post a reply so quickly on this platform. I have a total of 49 pages of emails which details how after phone calls to your various team members they always undertake to get back to me.
Moses Mo***eng from Cell Cs social media department was the last person who rep**** to my Hello Peter complaint on 24 December. He is now missing in action after he promised to contact me on 28 December.
The only outcome that I want at this stage is just to pretend this Cell C nightmare never happened by having my supposed upgrade cancelled, an email confirming the cancellation, not being billed for the devices I have not received and to close the book on the horrible Cell C fiasco.
No more call centre agents, false promises and wasting any more of my precious time on *******.
Just cancel my upgrade.
Confirm that billing me for devices since 16 December which I have not received is reversed.
An e-mail confirming same.
That is all.
I find it quite amusing that you can post a reply so quickly on this platform. I have a total of 49 pages of emails which details how after phone calls to your various team members they always undertake to get back to me.
Moses Mo***eng from Cell Cs social media department was the last person who rep**** to my Hello Peter complaint on 24 December. He is now missing in action after he promised to contact me on 28 December.
The only outcome that I want at this stage is just to pretend this Cell C nightmare never happened by having my supposed upgrade cancelled, an email confirming the cancellation, not being billed for the devices I have not received and to close the book on the horrible Cell C fiasco.
No more call centre agents, false promises and wasting any more of my precious time on *******.
Just cancel my upgrade.
Confirm that billing me for devices since 16 December which I have not received is reversed.
An e-mail confirming same.
That is all.