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Terry H

1 reviews | Active since Apr 2013

01 Feb 2019, 01:24

Disgusted with Cell C non service

I am literally tearing my hair out with this company. I was given a reference number some time back when I first complained to them (SD 794316) and yet I am still unable to connect to the internet or use WhatsApp during the hours of 4am and midnight, causing me to lose a huge amount of business. Cell C admits that this is due to congestion on their nearest tower to me, from which I have an excellent signal, and yet still have not solved my problem. I am no longer able to get them to call me despite daily requests or to send anyone out to see to my problem ... this will basically involve moving me onto the Vodacom service as I am able to connect with a Vodacom sim. They would rather let me out of the contract than try to sort out the issue which is of no use to me as I need the service urgently. I am so disgusted with them ..

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Replies (2)
Cell C
Cell C's reply01 Feb 2019, 08:04
Official
Good morning Terry

We have escalated this matter to our networks team for further assistance. A team member will contact you during the course of the day.

Regards
Cell C | PN
TH
Terry H's update04 Mar 2019, 09:24
Reviewer Update
Well, silly me ... and I actually thought Cell C was eventually going to respond to my urgent problems. After this review I eventually received a call from a Maropeng Motana who (after listening me for a change) actually assured me that he was going to get my problem sorted out for me. He even gave me his personal email address - ********** - and on the 8th Feb I sent him a complete report as requested. To this date, despite numerous follow up emails to Maropeng, I have received NO response and I am still experiencing HUGE difficulties which are preventing me doing my work. I am absolutely appalled at the treatment by this company.