DISGUSTED with Cell C

DISGUSTED We have 3 contracts with Cell C. At the end of October 2020 we received a sms from Cell C stating that we had been migrated to a different package to the online package that we had originally signed-up for and lost all the data and airtime that we had. We did NOT request to be migrated nor had we ever been contacted by Cell C in this regard, this was a total surprise to us and the migration took place WITHOUT CONSENT. We have been calling Cell C and speaking to their so-called "customer service department" since November (1.5 months). After more than 15 calls with responses of (we will escalate and someone will call you back - they never call back), we were informed that the debit order had not been lodged from Cell C's side when the ******* migration was done and that we need to make a physical payment, then call again to speak to yet another department to fix this. In December we were told to go into a Cell C branch to sort out the issue. We went into the branch who had to call Customer Service. We again spoke to Customer Service from the branch and were told the same story. It should be noted that up to this point not a single Customer Service person could give us the banking details to make a payment or confirm that the debit order would be reinstituted. You cannot get through to anyone senior, you cannot speak to management and I am shocked at the absolutely horrifically poor standard of call centre agents at Cell C. My husband and I both work from home and are losing business daily as we are unable to make calls and do not have data - loss of business caused entirely by Cell C. To date we are still trying to sort out the matter, Cell C has NO Customer Service at all!