NL
Natasha L

1 reviews | Active since Dec 2013

23 Jul 2020, 17:53

Disgusted with Cell C Customer Service - 084 135 & 084 140

I am a Cell C customer since I can't remember when and I am good one to say the least. With this Covid 19 Pandemic we all was in the situation of "No Work No Pay" so I app**** for a payment relief from Cell C. I have been struggling with their team for 3 months and until today no one has come back to me to tell me anything or give feedback on application for relief. So eventually I had to pay them about R1100 by 15 July 2020 and in that time my phone was switched off by them. I have been trying to call the Customer Care number 084 140 and 084 135 since the 15th July and I am unable to connect to an agent. They give you options to choose and when you choose the option to speak to a consultant or agent the call just ends on their side. I have been trying from my own phone and from different networks, I have left numerous messages on the other options when they ask you to record your message after the tone. Nobody has come back to me as yet. I am so disgusted with this cellphone provider I will not recommend anyone to open contracts by them, their service is pathetic. I am going to start with the process of cancelling my contract with them as soon as possible and will be moving over to a much better service provider.

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Replies (1)
Cell C
Cell C's reply23 Jul 2020, 19:02
Official
Good day Natasha

Thank you for writing to us regarding your payment relief application.

We will be in touch to assist with your query.

^NZ