1 reviews | Active since May 2016

13 May 2016, 18:07

Disgusted with Cell C

<p>On the 24th February 2016 I settled my confirmed amount with Cell C. I confirmed my payment was received. On the 15 April 2016 Cell C debited my bank account with the same settlement amount! I called them immediately and was given an apology for the error on their side. Plus ref number and promising me that I will be refunded in 7 working days. No one has called,emailed me or REFUNDED ME TO THIS DAY.</p> <p>Thanks to my bank I was able to dispute this amount and have it reversed. Today the 13th May 2016 I have been debited for the same amount AGAIN!!! </p> <p>THis is unacceptable and unprofessional of Cell C to debit my account without even bothering to sort my first query out. </p> <p>I have settled this contract! I want Cell C to stop taking my money.</p> <p>Whilst Cell C consultants are very friendly it has now today gotten to the point where I will not recommend Cell C to anyone</p> <p> </p> <p>LEAVE MY MONEY ALONE!</p> <p> </p> <p>Extremely angry ex client</p> <p>Monique </p>

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Replies (1)
Cell C
Cell C's reply16 May 2016, 05:12
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist with this matter. Regards Cell C | PN

Best regards,