DISGUSTED SERVICES FROM CUSTOMER SERVICE

So dissapointed and disgusted by the cell C agents and team leader by the way they treat their customers, their service is appalling, I've called to find out why my number has been suspended as I have been using the same number for more than 2 years and it was working fine and all of a sudden my number is suspended, unable to make calls or receive, not able to receive sms, I've been put on hold by Zanele Singasa* waiting to speak to her team leader Mpumi Masina* or what ever the surname is, been put on hold for more than 5 minutes to speak to the TL and that is unexpectable. Some has been sent to to that number hence I needed this to be sorted out, but sense of urgency it's not part of Cell C, still waiting for the TL to call me it's an hour later and have heard from cell C. How do you suspend a number that's in use. This needs to be ressolved ASAP