DISGUSTED SERVICE

I visited the Vangate branch on Friday for two cellphone contract upgrades and was assisted by Rushana. She upgraded my one contract and was unable to upgrade the 2nd one due the system taking all the points for the first upgrade. Both cell phones were due an upgrade so I dont understand why points were allocated and only one phone was upgraded. The consultant then advised me to go to another branch to do the upgrade, that was both inconvenient and an extra cost on my behalf. What is the point of having two separate cellphones and both is due for an upgrade and you can only upgrade one??? If i am not able to upgrade I might as well cancel my contract all together as I am paying for a service. I am disgusted in the service received and i will not advise anyone to use the Cell C service.