DISGUSTED INSTRUCTIONS NOT EXECUTED

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On 27th May 2019 i phoned cell c to cancel my data contract as it was a month to month contract. The lady that i spoke to ensured me that the contract was cancelled and the only money i will be paying is my other contract.

Lo and behold this month the data contract went OFF AGAIN. I have no data and the monthly contract went off i paid for nothing.

I cannot reverse the payment. I hereby request Cell C to refund as i told the lady i cannot at this stage afford any other costs and that it was actually due to affordability that i cancelled the contract.

I tried phoning this morning but the customer services prompts is not user friendly AT ALL. I AM VERY DISGUSTED WITH CELL C NOT executing my instructions ALREADY GIVEN 27/05/19. I have sent an email as well but to date NO RESPONSE. How can i pay for something that i cancelled a month ago you take the money but no data was given either...

I requested an immediate refund.

My banking details are as follows:

M Pretorius Capitec Savings Account Account Number: *** Branch code: 470010 Amount: R 300.00

My contact number is ***