DISGUSTED IN YOU SERVICE

My dad has a contract, the second one of which was cancelled. For over a year you have been deducting for 2 contracts and the more we call for assistance, the more we are told that it will be sorted and still to date nothing. My dad went to a store and found out that the second contract that he cancelled was renewed in April 2018. 1. Nobody ever called for a renewal, we were told that the contract will be cancelled and because he has over payed they will reduce his instalment on his current contract. 2. We do not have the second sim card, which if you look on your system as well will see that the sim card has not been used in donkey years. My dad has been a loyal customer to cell c for years and this is how your loyal customers gets treated!

Yes your consultants refuse to listen to me and constantly tells me that my dad must call in. How many times must he call in and sort this out. He is a 59year old working man who is constantly on the road and we are not getting any assistance now. His account number is ********** 34 . The active number we know of is ********** 159. The lady at the store gave us this number which has been cancelled long ago which has now apparently been renewed in April 2018 as ********** 239.

If we go and stop payments then you as cell c will be very quickly to list him as a non payer or even blacklist him.

I ask very nicely for this matter to be resolved as soon as possible. You can either contact my dad or myself ASAP