Disgusted in Cell C Service

On the 24 June I done an upgrade with the head office. The consultant processed my order and advised me that the phone will be delivered to me within 3_5days.on Wednesday I phoned to ask the status of my delivery. Another consultant advised me that my application was not processed. Then she also said that the phone I wanted has no stock. When I asked when they getting stock, she told me later next week. I then asked if a store has stock can I get the upgrade done there she said yes I can. I then went into mall at Reds to get my phone. The sales lady couldn't process it because it was blocked due to the order pending with head office. We then phoned head office to cancel the order with head office. The consultant at head office advised me that the order is canceled. Between Thursday and Friday I have been back and forth talking to different people at the head office asking them to cancel the order and they keep telling me that it is canceled. They also said it will take 24hrs for it to reflect on mall at Reds system. It is over 24hrs.. Mall at Reds can't process my order due to head office not canceling it correctly. I have been a customer of cell c for over 20 years. This is pathetic