AP
Adrie P
1 reviews | Active since Jun 2013
28 Jul 2021, 11:00
Disgusted in Cell C non exzistant customer service
Oh my goodness!!!! Have been waiting for 20 days for someone to get back to me. Cell C debited my bank account with a penalty fee of R70 x2 because they did not debit my bank account two months in a row. Sent the my bank statements, tried giving notice for the month to month contract. The transaction is not reflecting on their side yet so I can't give notice. What the??? I have spoken to customer service EIGHT times in the past 20 days and all I get is the query has not been resolved yet and it has been escalated! Totally disgusted ?
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
28 Jul 2021, 11:17Good day Mr. Pienaar
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
Please accept our apologies for the service you have experienced. We will investigate and contact you to help resolve your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
Please accept our apologies for the service you have experienced. We will investigate and contact you to help resolve your query.
^NZ
Cell C's reply28 Jul 2021, 11:17
Official
Good day Mr. Pienaar
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
Please accept our apologies for the service you have experienced. We will investigate and contact you to help resolve your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
Please accept our apologies for the service you have experienced. We will investigate and contact you to help resolve your query.
^NZ
AP
Adrie P's updateReviewer Update
02 Aug 2021, 07:43So Cell C was quick to phone after this post, promised feedback within two days . . . neddles to say I'm still waiting with baited breath!!!!!
AP
Adrie P's update02 Aug 2021, 07:43
Reviewer Update
So Cell C was quick to phone after this post, promised feedback within two days . . . neddles to say I'm still waiting with baited breath!!!!!