DISGUSTED IN CELL C

TOTALL FRUSTRATION WITH CELL C..I HAVE BEEN COMMUNICATING WITH CELL C SINCE LAST YEAR NOVEMBER REGARDING TRANSFERRING TO A BUSINESS LINE. I CALLED IN ON MANY OCCASIONS TO ASK WHAT I OWE AND I WOULD LIKE TO PAY. ALSO ASKED WHEN MY CONTRACT HAD EXPIRED AND A WAS TOLD SO MANY CONFLICTING STORIES. I CONTINUED CALLING TOWARDS THE END OF THE YEAR ASKING FOR AMOUUNT DUE AS I ADMIT I HAD OUTSTANDING MONIES DUE AND WOULD LIKE TO SETTLE AND MOVE TO BUSINESS.I LEFT IT OVER THE CHRISTMAS SEASON AND CALLED THEM AGIAN ON THE 5TH OF JANUARY, BY NOW THEY HAVE PERMANENTLY DISABLED THE NUMBER OFF THE SYSTEM. I WAS TOLD TO OPEN A CASE, IN WHICH I REQUESTED THAT ALL CALLS BE PULLED AS I WANTED THEM TO HEAR THE PROOF THAT I WAS THE ONE CONTINUALLY CALLING THEM TO SETTLE AND MOVE ON. I WAS TOLD BY THE AGENT THAT IT TAKES BETWEEN 24HRS AND 48HRS TO GET BACK TO ME REGARDING MY CASE. I HAVE BEEN CALLING CELL C EVERDAY SINCE THEN AND WE ARE NOW ALMOST 10 DAYS LATER. FROM BEEN CUT OFF AND RECEIVING EMPTY PROMISES I AM STILL IN EXACTLY THE SAME POSITION. I WAS EVEN TOLD BY AN AGENT TODAY THAT I CALLED IN ON THE 5TH JANUARY TO CANCEL THE NMBER. I AM NO CLOSER TO A RESOLUTION. I SIMPLY NEED A PERSON IN A POSITION OF AUTHORITY TO CALL ME...THE MOST FRUSTRATING PART IS THAT AS A LOYAL PAYING CUSTOMER OF MANY YEARS I CAN NOT TALK TO ANYONE IN AUTHORITY AND THE AGENT TODAY HAD THE CHEEK TO TELL ME TO SEND AN EMAIL.WHAT A JOKE..............