Disgusted in Cell C

<p>So cell C called me back from 084 145 on Friday afternoon - A guy by the name of Derek assisted me saying that Cell C is aware of the error made by debiting my account. Derek explained that the money can only be refunded to me in 3 days’ time. He further more said Monday being the latest that they will refund me. So in the meantime my rent cannot be paid and the 30th of September 2016 was the last day of the month for me to pay but due to Cell C's negligence I am still not able to make the payment. How on earth can a Company be so unfair when making a mistake?</p> <p>To top it off now I get told that I will not be reimbursed for the full amount as they need to deduct August 2016’s amount that they never ever took.</p> <p>So from R2362.21 that I paid to Cell C on the 18th of August 2016… Cell C was supposed to debit my account on the 27th of August with R493.94 which was not done; now at the end of September 2016 they go and mess up my entire bank statement.</p> <p>I asked Derek what Cell C will do with regards to the inconvenience caused and he said… If you were a Cell C client / customer we would have given you 500mb of data to which I asked what the rand value is and I was told R85.00… That’s a disgrace from my side… so just by not being a Cell c customer they feel that they are allowed to MESS up and WE just have to accept it.</p> <p> </p> <p>I asked if I can be put through to someone in higher management but was told by Derek that he is the highest person that I can speak to… I would appreciate URGENT assistance with this matter.</p> <p> </p> <p>This is TOTALLY UNACCEPTABLE.</p> <p>Monday 03/10/2016 has arrived and I have still not been paid…</p> <p>I’m totally ****ed off with the world worst network ever… CELL C</p> <p>Should I be left to sit on the street with my kids?????</p> <p> </p> <p>I am willing to take this matter up with my attorney as I feel that this service is totally unacceptable!!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>