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Nicole R

1 reviews | Active since Feb 2018

13 Jun 2018, 14:32

Disgusted in Call Call Cetre attitude.

So I have completely given up on CELL C so much so that once my contract is cancelled I would rather port to another service provider instead of dealing with CELL C even in pre paid. I've been trying for months to resolve the billing issues with CELL C and this seems like a nearly impossible task I finally went in to the customer care centre in Tygervally where they managed to finally get me to a point that my contract will be cancelled at the end of June which I'm now starting to question none the less after explaining to them that due to there incompetence of not being able to sort my account out my line has been suspended more than what it's been in use but yet I'm expected to pay my line was suspended for the whole of May and expected to pay even though I was not the one at fault with my account so finally Tygervally gets the line reactivate on Friday the 8th of June only to be contacted this morning by a very rude extremely arrogant call centre oporater not even giving me a chance to speak and making as if he owns CELL C telling me that HE will suspend my line this while I am saying to him that we are busy with this very account as I have requested for it to be cancelled. I'm disgusted CELL C and very much done with you as a service provider I will also make sure that I spread the word of your unacceptable service as far and as wide as I possibly can.

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Replies (3)
Cell C
Cell C's reply13 Jun 2018, 15:17
Official

Good afternoon Nicole

We apologize for the manner in which this matter was handled and for the poor service.

This will be addressed with the relevant department to have this kind of behaviour rectified.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jun 2018, 07:13
Official

As per communication with Maropeng, he will provide feedback.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jun 2018, 15:40
Official

Kindly forward the required document to Maropeng for further assistance.

Regards

Cell C | PN