Disgusted, frustrated

<p>Im an existing Cell C client with 2 Cell C cellphone contracts that ive been paying for the last 9-10 months. I took out 1 contact for me (Sony M4 Aqua) and one for my wife (Huawei P8 lite). Withing the same week that we recieved the brand new devices i brought back my M4 Aqua as the device was faulty, this was well withing the 7 day period as per the Cell C policy. I recieved my phone back and all was in order and i was happy. Somewhere at the bigining of July 2016 i sent the pnone in for repairs as the speaker was not working and incoming and outgoing calls could not be heard so the phone was useless. I recieved a very faulty loan phone (Azumi) in the meantime. On the 11th July we recieved notification that the phone was fixed and we could collect the phone from the V&A store. We collected the repaired phone from the store and handed in the Azumi loan device. We took the phone back to cell c on the 12th, the very next day, the phone just died completely on the night of the 11th and phone cover was not sealed properly.<br /> The store could not book the phone in as the TAB they now do their bookings was not picking up anything. The store manager gave the consultant the go ahead to let me leave as i have been waiting a while for the TAB to work. I left my phone with the V&A store and was given the faulty and ever freezing Azumi loan fone again.<br /> I called the store on the 15th July to make sure my phone was booked in and a consultant confirmed with the manager that my device was booked in on the 12th July. I called the store on the 20th July as i recieved no notifications or updates regarding my phone and consultant said he would follow up and get back to me, the consultant never got back to me. I called Cell c on the 20th again and a different consultant advised me that the phone was sent away and i should wait on feed back or call back in a few days. I called the store on the 25th July and spoke to a consultant as i havent heard anything yet and he advised me that my phone was still with the courier company and it has not arrived at the repair centre yet. By now i was extemly worried as it cant possibly take 13 days to reach the repair centre. Called Cell C on the 27th and i was advised by a consultant that he would check and get back to me, no one got back to me. I called Cell C on the 28th July and spoke to V&A store manager, I explained the story and he was not aware of any Azumi loan phone. <br /> He requested a job card or name of person Phone was handed in to as the last information on the system is after the 11th<br /> customer to collect fone which was on the 11th. He can see no record of the fone being booked in or sent away after returning the 11th. To me that meant that my phone was never booked in on the 12th July as initially stated. The store manager said i could bring the faulty Azumi back and we could collect another loan fone.</p> <p>I called Cell C again on the 28th and spoke to a consultant and i was advised by the consultant yet aagain that they have no records on their system after the 11th July. By this point i was frustrated as my phone cannot be found. on the 29th July i recieved a call from a consultant at the V&A store saying he knows what went wrong and that the phone is with the repair centre and they will be working on my phone and we are welcome to collect a different loan phone. On the 1st August my wife and i went to the store to collect a different loan phone, a little white phone that basically just recieves messages and takes calls. I called Cell C on the 4th August for an update and the consultant said he would get back to me and again no one contacted me. I called Cell c on the 8th August for an update and they did not have an update for me. On the 8th i recieved a call from someone at the repair centre and the repair centre agaent informed me that they cannot pick up anything on the system apart from "pick fone up for collection on the 12th July and that phone was booked in on the 15th" <br /> The repair centre agent says that they are looking for the phone and that theres a high possiblility that my phone did not reach the rep centre. He will contact RAM couriers for confirmation. By now i was agngry as ive spoken to so many different consultants and ive been told many different stories and my phone os nowhere to be found!<br /> I called the store immediately after speaking to the repair center agent and spoke to the store manager at cell c V&A and explained everything again and he handed the phone to a consultant and he spoke to the repair centre agent and said they are working on it. I am so frustrated as im being shoved around and being **** to due to people not doing their jobs and me being the paying customer is caught in the middle still paying my contract.<br /> From 12 July to 8th August my phone could not be found!</p> <p>Called Cell C store on the 10th august and spoke to the store manager and store manager will send an email to regional manager to escalate the query. My phone cannot be found they should make a call to issue a new phone. Reece or Firoz will call me back by the end of the week.<br /> Called repair Centre and spoke to Linda, linda confirmed with repair department and RAM that phone did not reach the repair center nor has RAM collected the phone. Firoz insists that they have proof that RAM collected and someone at <br /> the repair centre signed for the phone. Finally my phone was found and we collected my phone at the V&A store on Friday the 12th August after 7:30pm. On Sunday morning the 14th August i called Cell C V&A and advised them that my phone is still faulty, the screen is completely black and we can do nothing with the phone. I took the phone back to the store Monday evening the 15th August, this is the 4th time i have taken my phone back to the store for repairs. In a space of 2 months i have had my phone for 3 day only and each time it has come back from the repair centre it was still not fixed or not fixed properly. Im tired of fighting with Cell C and im tired of paying for a phone that i have not used in 2 months. i toojk the phone back to tha store the monday evening and was advised my a consultant that this is the 4th time we are bringing in the phone so we should recieve a new phone as that is policy. i advised the consultant that i do not want the same phone and i no longer want the M4 aqua. The consultant advised us that they recieve many complaints about the M4 aqua and that they will try to credit thare store and we could recieve a different handset to the same value as the current contract. Called repair centre for an update and all they did was escalate the matter as they had no further info, called the store too and no one had further info for me, this was on the 22nd August. Called the repair centre on the 26th August as i no longer wanted to deal with the store. The repair centre agent advised me that they will reburbish my old phone and it should be in store for collection in the next 2 weeks. reece at V&A called and says there is nothing the store can do regarding the new phone that was promised by store or the fact that we have been paying our cell contracts on time for 2 months without having a proper fone. Data bundle of R57 has gone to complete waste for 2 months and fone has been in for repairs 3 times in a space of 2 months. In the 2 months that the fone has been away we literally only had the fone for 3 days yet we are paying our cell contract. I am disgusted, i am angry, i am frustrated as the blame gets passed from 1 department to the next but no one actually takes responsibility, no one delivers on their promises. I have wasted so much money on petrol to and from the store, ive wasted so much time calling the store and repair centre when thay are supposed to be calling me and keeping the client updated. Ive been payning for a pne that i havent been using for 2 months, ive been paying my data bundle for 2 months and i have not used any data. Please help as i am fed up with Cell C!!!<br /> I still do not have a phone!</p>