MF
Mohini F
1 reviews | Active since Jul 2016
14 Dec 2022, 13:31
Disgusted
I cannot believe Cell C's incompetence. Called the call centre for a sim swop confirmed the number several times with Kamugelo only to find out that the incorrect number had been swopped now I have 2 sim cards with the same number. Please urgently contact me on the reference number to sort out this mess
Helpful (0)
Replies (9)0
Replies (9)MF
Mohini F's updateReviewer Update
14 Dec 2022, 14:24This sim swop has cost me so much of time and money. I've been without a phone for 2 weeks running around for an unrica'd sim. After 2 weeks when I finally get an unrica'd sim card Cell C ****s it up. I don't have time or money to get another sim. I've spent the whole day with Cell C call centre querying my account balance and trying to fix this mess instead of working. The call centre consultants promised me that the team leaders will call me back but nobody has returned my call. If Cell C does not resolve this matter today I assure you that I am referring this matter to the Ombudsman & the Consumer Council. I can't deal with Cell C's incompetence any no longer it's costing me too much.
MF
Mohini F's update14 Dec 2022, 14:24
Reviewer Update
This sim swop has cost me so much of time and money. I've been without a phone for 2 weeks running around for an unrica'd sim. After 2 weeks when I finally get an unrica'd sim card Cell C ****s it up. I don't have time or money to get another sim. I've spent the whole day with Cell C call centre querying my account balance and trying to fix this mess instead of working. The call centre consultants promised me that the team leaders will call me back but nobody has returned my call. If Cell C does not resolve this matter today I assure you that I am referring this matter to the Ombudsman & the Consumer Council. I can't deal with Cell C's incompetence any no longer it's costing me too much.
Cell C's replyOfficial
14 Dec 2022, 14:43Dear Mohini Francis
Thank you for contacting Cell C regarding your SIM swap request.
Please receive our apologies for the unpleasant experience received thus far, the matter has been escalated for further assistance. Please expect a call from us to assist. Regards
^MN
Thank you for contacting Cell C regarding your SIM swap request.
Please receive our apologies for the unpleasant experience received thus far, the matter has been escalated for further assistance. Please expect a call from us to assist. Regards
^MN
Cell C's reply14 Dec 2022, 14:43
Official
Dear Mohini Francis
Thank you for contacting Cell C regarding your SIM swap request.
Please receive our apologies for the unpleasant experience received thus far, the matter has been escalated for further assistance. Please expect a call from us to assist. Regards
^MN
Thank you for contacting Cell C regarding your SIM swap request.
Please receive our apologies for the unpleasant experience received thus far, the matter has been escalated for further assistance. Please expect a call from us to assist. Regards
^MN
MF
Mohini F's updateReviewer Update
15 Dec 2022, 08:55I'm still waiting, when are you planning to call?
MF
Mohini F's update15 Dec 2022, 08:55
Reviewer Update
I'm still waiting, when are you planning to call?
Cell C's replyOfficial
15 Dec 2022, 10:20The escalation has been flagged for priority, please expect a call from us to assist.
^MN
^MN
Cell C's reply15 Dec 2022, 10:20
Official
The escalation has been flagged for priority, please expect a call from us to assist.
^MN
^MN
MF
Mohini F's updateReviewer Update
03 Feb 2023, 15:39Whilst we understand each other, I urgently need assistance to convert my existing contract to a sim only R49 month to month contract.
MF
Mohini F's update03 Feb 2023, 15:39
Reviewer Update
Whilst we understand each other, I urgently need assistance to convert my existing contract to a sim only R49 month to month contract.
Cell C's replyOfficial
03 Feb 2023, 15:49Our Consultant that will call you will also assist with this.
Regards,
^TN
Regards,
^TN
Cell C's reply03 Feb 2023, 15:49
Official
Our Consultant that will call you will also assist with this.
Regards,
^TN
Regards,
^TN
MF
Mohini F's updateReviewer Update
03 Feb 2023, 17:42Hi TN Still waiting for a consultant to call kindly advise when this will happen
MF
Mohini F's update03 Feb 2023, 17:42
Reviewer Update
Hi TN Still waiting for a consultant to call kindly advise when this will happen
MF
Mohini F's updateReviewer Update
03 Feb 2023, 18:01F Y I Let me clarify again, I have 2 contracts, one will come to an end in March. ie *** is the one that I urgently needed assistance to convert that existing contract to a sim only R49 month to month contract. Please note that I'm not particularly happy with the services and competency of cell C staff. I don't understand why I have to beg Cell C to give cell c business and since their services are so pathetic cell C made it very easy for me to come to a decision to cancel my contract for *** as at 3 March 2023
MF
Mohini F's update03 Feb 2023, 18:01
Reviewer Update
F Y I Let me clarify again, I have 2 contracts, one will come to an end in March. ie *** is the one that I urgently needed assistance to convert that existing contract to a sim only R49 month to month contract. Please note that I'm not particularly happy with the services and competency of cell C staff. I don't understand why I have to beg Cell C to give cell c business and since their services are so pathetic cell C made it very easy for me to come to a decision to cancel my contract for *** as at 3 March 2023
MF
Mohini F's updateReviewer Update
03 Feb 2023, 18:32Sorry dear I'm done, Cell C service sucks, see my review to cancel
MF
Mohini F's update03 Feb 2023, 18:32
Reviewer Update
Sorry dear I'm done, Cell C service sucks, see my review to cancel